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POLICIES
Home | Policies

Our Privacy Policy

We are committed to maintaining our customers' privacy. We collect and store information you share with us (name, address, phone numbers, e-mail address, etc..) along with information about items you request. All information is kept in a secure file and is used by us to tailor our communication to you. If you provide us with this information we will not make it available to other companies who want to tell you about their products. We do not share, sell or trade e-mail addresses or any specific details about you or your household . We do not participate in or contribute to cooperative or shared databases that give other companies access to information.

Returns

Return/Replacement only on defective items and upon return and confirmation of defect by Shen Martial Arts. Buyer pays for return shipment. If confirmed, a replacement will be shipped at the expense of Shen Martial Arts. Refund only if replacement is not available or at the discretion of Shen Martial Arts. We will happily accept returned items within 10 days after receipt of your item. Recipient date is determined using the corresponding shipment status via the shipment Career. .in all reasonable cases, and a full refund will be credited!

We are committed to providing you, our valued customers, with the best service possible. Our main goal is to satisfy you and make your online buying experience as pleasant as possible.

Our Shipment Policy:

All our shipments are sent via UPS, DHL or FedEx. Your order will be shipped out within 4 business days from the time of your purchase. Overnight delivery is also available for an additional charge. Please note special orders and rare cases may take longer to ship.

International and Global orders:

Please call 760.586.9384 or 1-800-925-3043 for shipping information.



Copyright Policy:

All pictures on this web site are copy-righted pictures and belong to their respected owners: Shen Martial Arts and ShaBruCha Graphics. Any duplications, copying, or manipulated copies will be in violation of copyright infringement laws.

Secure Ordering

The security of your information, transactions, and money is our top priority.

We use PayPal and PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, the server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches them, it resides on a server that is heavily guarded both physically and electronically. These servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

What is a secure browser?

Browsers that support the SSL encryption technology are called secure browsers. Most Netscape Navigator (version 1.2 and later) and Microsoft Internet Explorer browsers (version 3.0 and later) are secure. Your browser will automatically enter the secure mode when you make purchases with Shenmartialarts.com.

In Netscape browsers, a key appears in the lower left hand corner to indicate the current security mode. When the key appears unbroken , data sent between your browser and the Web site is secure; if the key appears broken , the data is being sent unencrypted.

In Microsoft browsers, a lock appears in the lower right hand status bar during a secure session. No lock is visible during normal unencrypted sessions.

What is a secure server?

A secure server communicates to the secure browser.  You can tell if the website is a secure browser by the web address.  Most websites have a web address such as http://www.yahoo.com a secure server will have a web address, such as: https://www.yahoo.com.   Please note the "S" after the http. (this indicates a secure server)

Why do I get security warning messages?

Most secure browsers will warn users when their browser leaves the secure mode of operation. At the Living and Raw Foods Marketplace, it is normal for this to occur. Typical instances are:

  • following a purchase
  • after viewing the order form
  • after adding an item to the shopping cart

If the warning options have been turned off in your browser, you may not see these messages. However, the Shen Martial Arts always ensures that your information is safely handled.




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