Ordering Information

You can place your order in one of several ways:

1. Online: Just click on the order button of the products you want and when finished shopping go to our shopping cart. We use paypal as our online payment method.



2. By Phone: Call us at 1-442-341-3839 and we will take your order and payment via credit card over the phone. We accept MasterCard, Visa, American Express and Discover Card for your shopping convenience.



3. By Email: Email us at orders@shenmartialarts.com List the item name and sku# on your email. We will reply with your total including shipping charges and an online invoice via Paypal.



4. By US Mail: Mail your order to - Shen Martial Arts, 1315 Tower Drive, Vista, California 92083. You can email us with your planned order first and we will confirm a total that you can mail to us. Please include our email with the total in your envelope along with payment.



5. We accept your personal checks, money orders and bank checks made out to Shen Martial Arts. Please do not send cash over the mail. We cannot be responsible for lost payments in the mail. Allow an additional 10 working days for personal checks to clear.

Shipping Information:

It is our goal to deliver your purchased items as quickly as possible.

1. Handmade products and Made to order Products will normally ship within 7 working days from receipt of order.



2. Inventory items will ship within 4 working days.



3. We will inform you of any backlogs and expected delivery. Normally we will resolve backlog delays in 10 days or less.



4. We ship primarily through USPS priority service which normally delivers within 5 days in the United States and within 10 days Internationally.
   
   Please note: These are not guaranteed delivery times and there can be delays. These delays are out of our control but we will do our best from our end to help expedite resolution and keep the customer informed. Customers are advised to contact their local postal service for joint investigations and fastest possible resolution.



5. Priority service offers tracking information except when using small flat rate box and flat rate envelope on small items. On items such as dvd's, or single bottles of liniment, using small flat rate packaging saves you money and is very reliable but does not provide tracking.
   
   All other priority rate shipments offer tracking information. We do not automatically send tracking numbers unless it is a large or high dollar order or upon request by the customer.



6. Large items (ie. Makiwara, Wooden Dummy, etc.) or large orders may ship via UPS ground in the USA or UPS International. UPS is a more economical and better suited service for large, bulky packages, offering reasonable delivery times, tracking information and insurance.

International Orders:

1. Customs - International customers are advised that any customs related duties, or entry issues are out of our control. We will do what is legally within our control to keep duties as low as possible but the final decision regarding entry acceptance or rejection and regarding costs of entry are made by the customs agency of your country. Shen Martial Arts cannot be responsible for entry rejection or duties assessed.
   
   Prior successful entry and delivery into your country does not guarantee successful delivery all the time. It is only and indication and we cannot promise every order will go through each time.
   
   Customers are advised to verify their country's customs procedures, guidelines, restrictions and prohibited items to ensure their product is permitted in the country.



2. Customs duties are assessed on most products purchased outside of your own country based on a cost schedule and depending on the category and type of product you purchased. We will do everything legally under our control to keep your customs duties as low as possible but cannot guarantee that you will not have to pay duties. Customers should be prepared to pay customs duties based on the price of the item they purchased. Check the duty schedule or contact your postal service for assistance.



3. Packages returned to sender due to being unclaimed by the customer will require additional shipping charges to ship anew. Please verify your address is correct on your order and invoice and email any discrepancies as soon as possible.



4. International orders can on rare occasions take significantly longer than normal to reach their destination. This happens for a variety of reasons and factors. We ask that customers be patient as we work through the issue together. Even though it may be out of our control, we will not abandon you, but will initiate an inquiry with the shipping service and stay on it until you receive your order. This requires constant communication and a partnership between us Shen Martial Arts and you…. our valued customer.